I’ve written before about how I don’t understand why people shop the super-sized LuLaRoe groups. So many rules: no passing, no ISO, you must pay your invoice within an hour. Furthermore, the live sales are a land grab. While there are more options to choose from, trying to actually claim the item of your dreams is akin to catching the bouquet at a wedding. Obviously, whatever these super-sized groups are doing is working for them, and not hurting their sales. And perhaps customers like the thrill of competing to buy. But dear customer, please know that no matter how popular a LuLaRoe Retailer is, and no matter how strict the rules for shopping with her are, she may not break the law. And yes, that especially includes the Americans with Disabilities Act of 1990.
The Americans with Disabilities Act is long, but essentially says that individuals with disabilities have a right to participate in all aspects of society. This requires employers to reasonably accommodate employees and for businesses to reasonably accommodate customers. Thus, almost every brick and mortar store has wheelchair access. As an American with a disability, I have benefitted from this act. I worked for an employer who didn’t take this law into consideration when he rented an upstairs office building. The building did not have an elevator. I have Cerebral Palsy. While for the most part my disability does not interfere with everyday life, when I was pregnant with my son, my doctor insisted that I no longer climb stairs. As a result, my employer was required to have me work from home for the rest of my pregnancy.
A Learning Moment
Last Thursday, there was an incident during a live sale when one of LuLaRoe’s top 100 sellers allegedly refused to accommodate a deaf customer. I don’t want to comment on that specific incident as I wasn’t watching and the video it is no longer available. Admittedly, the incident was a learning moment for me. I had never considered what I would do if I had a deaf viewer. Knowing me, I’d probably scramble to find a pen and a paper, scrawling down everything I said until someone would point out that I could just literally show the tag. Show the tag! Oh my goodness, it’s such an easy accommodation, not only for the deaf, but for those who watch with the sound off. And it literally takes a second and costs the retailer nothing.
Over the past year as a LuLaRoe retailer, I discovered a lot of my customers live with disabilities. This brand is important to them, because they can feel pretty and comfortable in spite of their physical limitations. I have never had any problem answering their questions, because I too have physical limitations. Customers are the life-blood of this business, and everyone deserves a positive shopping experience.
A Hairy Revelation
On Friday, I went in for a scheduled hair appointment. Sadly, I learned my hair stylist is in the hospital (She is okay, and I wish her a speedy recovery). Some other stylists took over my appointment and the results were disastrous. Lots of tears. When I called back to express my dissatisfaction, a mentor-stylist made me feel like somehow the results were my fault and “what did you expect?” I was dumbfounded. Felt stuck. I thought I had no options. Then I had a revelation. “I’m the customer here, and I don’t want you touching my hair.” I wasn’t stuck. I could demand more.
A customer is not subject to a LuLaRoe retailer’s bidding. You owe her nothing. Women love LuLaRoe clothing, because it makes them feel beautiful. The shopping experience should make you feel just as good. My commitment to my customers goes well beyond complying with the Americans with Disabilities Act. It would be my honor to serve you this holiday season and beyond. Join my VIP group to learn more.
(*First two photos provided by LuLaRoe Elegant Capsule assets.)